Refund_Returns
ShoesOcean
Effective Date: 28/02/2026
This Refund & Returns Policy applies to all purchases made through https://shoesocean.com/.
ShoesOcean (“we”, “our”, “us”) operates as a legitimate UK business and complies with:
- Consumer Rights Act 2015
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Your statutory rights are not affected by this policy.
1. 30-Day Right to Cancel ( UK Law)
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 30 days of receiving your goods, without giving a reason.
To exercise this right, you must notify us within 30 days of delivery by contacting:
📧 support@shoesocean.com
📞 +44 7380 806717
📞 +1 754 279 0561
After notifying us, you have an additional 30 days to return the goods.
Items must be unused and in original condition.
2. Our 30-Day Return Policy
In addition to your legal rights, we offer a 30-day return window from the date of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in original packaging
- The item must be in resalable condition
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Return Process
To initiate a return:
- Email us at support@shoesocean.com
- Provide your order number
- State the reason for return
- Wait for return approval instructions
Returns must be sent to:
ShoesOcean
UK – Office 4126, 182-184 High Street North, London, E6 2JA, United Kingdom
USA – Office 3243 nw 44th st, Fort lauderdale, FL 33309 United States
Customers may be responsible for return shipping costs unless the item is faulty.
4. Refund Processing Time
Once your return is received and inspected:
- Refunds are processed within 1–3 working days
- Refunds are issued to the original payment method
We accept and refund payments made via:
- Debit Card
- Credit Card
Depending on your bank or payment provider, it may take additional time for funds to appear in your account.
5. Faulty or Damaged Items
Under the Consumer Rights Act 2015, goods must be:
- As described
- Of satisfactory quality
- Fit for purpose
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos if possible
We may offer:
- Replacement
- Repair
- Full refund
If the item is confirmed faulty, we will cover reasonable return shipping costs.
6. Free Shipping & Returns
We offer free shipping within the United Kingdom.
Return shipping costs are the customer’s responsibility unless:
- The item is faulty
- The wrong item was sent
7. Non-Returnable Situations
We may refuse refunds for:
- Used items
- Items damaged due to misuse
- Returns requested outside the return window
This does not affect your legal rights.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your card provider
- Contact PayPal if applicable
- Contact your bank
If the issue persists, email us at support@shoesocean.com.
9. Contact Information
ShoesOcean
UK – Office 4126, 182-184 High Street North, London, E6 2JA, United Kingdom
USA – Office 3243 nw 44th st, Fort lauderdale, FL 33309 United States
📧 support@shoesocean.com
📞 +44 7380 806717
📞 +1 754 279 0561
🌐 https://shoesocean.com/
